Catalogue
Course/Activity Information
Session 1: Wednesday 14 October 2026, 6–8 pm (AEDT)
Session 2: Wednesday 21 October 2026, 6–8 pm (AEDT)
Session 3: Wednesday 28 October 2026, 6–8 pm (AEDT)
Registration is for all three sessions.
Dealing with people who are difficult can be one of the most challenging parts of our day. Whether workplace conflicts, customer service issues or day to day tensions, these challenging interactions can leave us frustrated, worn out and demotivated.
This course is a practical, human centered workshop that engages social and emotional skills and evidence-based steps for managing those difficult and sticky situations. The training will take you through the anatomy of a challenging interaction, give you a bird’s eye view of the stress points and where it can all go wrong.
Workshop through scenarios and learn how to understand reactivity and help to manage those difficult situations. We will cover the important questions of boundaries, psychological safety and mental health in team, community and workplace settings.
Learning objectives
Upon successful completion of this workshop, participants should be able to
- Describe the components of a challenging interaction
- Identify the escalation points of a challenging interaction
- Understand the neurobiology of stress and reactivity
- Employ a range of tools and strategies to deescalate situations
- Resolve challenging interactions and support psychological safety for self and others.
Who should attend
This workshop is open to all speech pathologists and speech pathology students. It is suited to people looking to develop their personal and leadership skills.
Presenter
Mike Burns - Lifeline Northern Beaches
Pricing
Pricing details:
- CPSP Members: $190
- Non-practicing Members: $126
- Student Members: $95
- Non-Members: $285
Additional information
Your registration is for all three sessions. The sessions will be recorded however, at the request of Lifeline, you must attend a minimum of two of the live sessions to complete the course. Recordings are made available to registrants only.
By registering for this event you are agreeing to the Terms and Conditions. For further information, contact the Learning Hub.
Other information
- Training Hours: 6.00